Austin Community Hub Coordinator

Chicago, IL
Salary: $40,000.00 /year

Organization Description

Austin Coming Together (ACT) is a small yet fast emerging community organization on the west side of Chicago. ACT’s mission is to increase the collective impact of our member organizations on education and economic development outcomes in the Austin community of Chicago. Our work is driven by our core values of unity, commitment, transparency, collaboration and action.

Project Description

This May, ACT is launching the Austin Community Hub, a community space that helps Austin residents better connect to the wide variety of social, educational, and financial supports that our member organizations provide to community members. The Hub will be a welcoming and hospitable place for community members, create opportunities for residents and families to build relationships with each other and with ACT member organizations, and provide accompaniment (referrals) to our member organizations.

Position Description

The Hub Coordinator is a new position at ACT! ACT is looking for a new team member who is energetic, action-oriented, and can help us make the Community Hub a success!

The Hub Coordinator’s main responsibilities will be to 1) engage Austin residents at the Community Hub and 2) accompany them to supportive individuals and organizations in the ACT network. This includes, but is not limited to, facilitating talking circles and group information sessions, one-to-one counseling, management of ACT’s coordinated intake and referral system, and accompanying residents to supportive services. The Hub Coordinator will be facilitating the bulk of direct service at ACT, therefore it is imperative that he/she reflects ACT’s values, maintain a client-centered approach and perform the work with integrity.


Participant Services

  • Facilitate learning sessions at the ACT Network Hub for local residents interested in ACT member organizations resources’ including: job training programs, supportive services, mental and physical health referrals, home buying resources and daycare
  • Work with Hub and member organization staff to stay up-to-date on residents that are interested in one-on-one consultation
  • Conduct one-on-one intake assessments with individuals interested in referral services and supportive services
  • Carry a moderate caseload (15-20) of participants who need ongoing support to take advantage of local programs
  • Maintain a client-centered approach during direct engagement work
  • Periodically meet participants at other community institutions to conduct assessments
  • Whenever possible accompany participants during referrals to programs and supportive services
  • When appropriate engage participant family members during support stage and for additional referrals

Community Engagement

  • Facilitate Austin Advocates circle to develop relationships with local Austin Outreach and Service workers and collaborate on participant cases
  • Work with ACT Engagement Coordinator to supplement community engagement
  • Attend 2-3 relevant community meetings, events or workshops each month to share ACT resources, information on the ACT Hub and coordinated intake and referral

Data Entry and Participant Tracking

  • Complete intake paperwork and enter client notes in ACT data management system
  • Work with Network Manager to create monthly coordinated intake and referral report for partners
  • Maintain database of all community residents who access services, workshops and events at the ACT Hub

Relationship Management

  • Maintain relationships with program and direct service staff at member organizations receiving ACT referrals and operating out of the ACT Hub
  • Regularly communicate with member organization frontline staff to monitor status of participant referrals
  • Meet with frontline staff interested in establishing a new relationship with ACT as needed
  • Coordinate sub-committees and collaboratives of member organizations as needed


  • Stay up to date on policy and systems level changes that affect participants and community members


  • Bachelors degree in social work or other relevant field
  • 2 years experience with case management OR Masters Degree in Social Work/Counseling
  • Belief in every individual and family’s agency in determining their futures
  • Microsoft Office Proficient
  • Comfort and experience in delivering presentations and public speaking
  • Experience with facilitating peace circles
  • Demonstrated ability and/or willingness to network and develop and maintain relationships with a wide network of professionals and community members
  • Commitment to ACT’s mission, vision and values
  • Complete tasks, effectively manage time and demonstrate flexibility
  • Preferred experience working and/or living in Westside neighborhoods, specifically Austin
  • Preferred knowledge of client-centered and motivational interviewing approaches to service delivery

*To be considered for the position, applicants must submit a COVER LETTER and RESUME



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